We take great care to ensure your order reaches you safely.
Here is everything you need to know about our policies.
Need a different size? We offer easy exchanges within 7 days of delivery.
If a product doesn't meet expectations, we may offer a return option depending on your location.
Received something wrong? We are sorry! Please report it immediately.
Time Sensitive
You must inform us within 24 hours of delivery with clear images of the product and packaging.
Hello Freedom reserves the right to approve or decline requests after physical inspection.
Log in to your account or contact support to raise a request.
Our team reviews images/reasons. Pickup is scheduled upon approval.
Item reaches warehouse. Quality check is performed (Tags, Usage).
Exchange shipped or Refund processed (minus handling fees).
Our support team is here to guide you through the process.